Benefits: |
Ridemakerz offers a competitive compensation package including:
- Salary plus bonus opportunity
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Life Insurance
- Long Term and Short Term Disability
- Paid time off
- Paid day off in celebration of your birthday
- Merchandise Discount
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Job Description:
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Interactive Operations Manager
The Interactive Operations Manager will be responsible for Managing relationships with customer service partners to monitor chat logs, and works with Interactive Producer and content development partners to continually improve and refine messaging and guest policies.
This position will handle guest issues escalated from customer service partners as well as interact directly with guests online to observe behavioral patterns, understand issues and watch trends, and reports to interactive team on these interactions.
This position will also work with the Interactive Producer to plan and implement beta testing programs, identify and schedule guests for beta testing opportunities, and administer beta testing feedback and message boards (possibly with assistance from customer service partners).
Key responsibilities include:
- Monitoring membership, guest traffic, online transactions, event statistics and other metrics, and preparing reports for interactive team
- Tracking guest incentive programs (both in-store and virtual) and prepares reports for interactive team.
Qualified candidates will have:
- A bachelors degree in related field
- 5+ years of related experience
- Customer service and/or online testing group experience
- Experience managing customer service and/or help desk associates
- Experience managing IT support and e-mail communication
- Knowledge of CMS, project management, Microsoft Office Suite, and Microsoft Project
- Experience with Microsoft Visio a plus
- Attention to detail
- Excellent interpersonal, organizational, collaborative, and communication skills
- Project management (remote/virtual team management experience preferred) experience
- Extensive familiarity with online and console games and all major virtual world properties, and familiarity with videogame history and trends is preferred
Ridemakerz has a fun, fast-paced work environment with a casual atmosphere and dress.
If you have the experience and are interested in learning more about this opportunity apply now!
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